We do not offer refunds under any circumstances. However, we do provide exchanges in specific cases.

Eligible Exchanges

• You accidentally purchased the same TTW product more than once.
• You own a product and also received the same one as a gift.

How to Request an Exchange

1. Open a ticket in our Discord server.
2. Provide proof of purchase (such as your receipt & email).
3. Our team will review and verify your request.

Exchange Options

• Select another asset of equal value, or
• Receive a coupon code for the same amount, which may be applied to a future purchase.

Conditions

• The order must show no downloads to qualify for an exchange.
• Once approved, access to the previous order will be revoked.
• Requests must be submitted within [3-5 days] of the duplicate purchase.

Refund Attempts

Please note: We do not offer refunds. Any attempt to dispute or reverse payment through PayPal (or another payment provider) after an exchange has been granted will result in a permanent purchase ban from our store.